This guide walks you through approving screen recording so NetRef can take screenshots of the user's desktop.
This is an Apple limitation and can not be automated by the Technology department.
Approve Screen Recording for NetRef in system preferences.
Open System Preferences
Navigate to Security & Privacy
Select the Privacy tab
In the left pane, scroll down and select the Screen Recording option
In the Right Pane, check the box next to NetRef
It will tell you that you need to quit the program, you do not. You can click skip or cancel instead of quit.