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  • Issue categorization and linking - We can link duplicate issues together and group them by category to see where we might be struggling to support you, or provide further training.

  • Systems monitoring - Automatic alerts when something goes wrong so we can respond to issues faster than ever.

  • A central knowledge base - We can keep documentation in a searchable knowledge base. No more searching around. Get the answers you need without needing to put in a ticket.

  • More ticket channels - Send an email (, use the portal, or click the (question) in the bottom right of the school website.

  • Better notifications - The old system struggled with properly notifying you if the status of a ticket changed. That won’t happen anymore.