Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"c162bdc790cb4f48a6be6dcdf6cc6230ba9a6452_lout","branding":{"id":"3","key":"tech","name":"Technology","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#6ab2e2","headerLinkColor":"#292929","headerLinkHoverColor":"#41657d","headerLinkHoverBGColor":"#41657d","headerBadgeColor":"#41657d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"NFV Support Portal","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"NFV Support Portal","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6ab2e2","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7160a1ed-197a-4d35-9e58-66ff27b3bef7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDFkMDcxNS0zMzAwLTRiNjItYjZkYy00MzlkMjZmODk1YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjcxNjBhMWVkLTE5N2EtNGQzNS05ZTU4LTY2ZmYyN2IzYmVmNyI6WyJyZWFkIl19LCJleHAiOjE3NzMyNzk1NDEsIm5iZiI6MTc3MzI3ODk0MX0.4LIw4fzktCsRNURK-RTiNRIdX6MqUeAHA-WkAaKONag&client=101d0715-3300-4b62-b6dc-439d26f895c4&height=300&mode=fit","bannerMediaApiFileId":"7160a1ed-197a-4d35-9e58-66ff27b3bef7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"tech","projectId":10003,"serviceDeskId":3,"name":"Technology","description":"<p>Welcome! You can raise a request for Technology using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"101","name":"Acceptable Use Policy Violation","descriptionHtml":"","callToAction":"Acceptable Use Policy Violation","introHtml":"<p>Fill out this form to report an Acceptable Use Policy Policy</p>","icon":10500,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10500","groups":[11],"key":""},{"id":"32","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[11],"key":""},{"id":"56","name":"Computer Problem","descriptionHtml":"<p>Please fill out as much information as possible.</p>","callToAction":"Computer Problem","introHtml":"<p>Having a problem with your computer? Use this!</p>","icon":10550,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[20],"key":""},{"id":"100","name":"Damaged Device","descriptionHtml":"<p>Please fill out this form to start a device replacement.</p>","callToAction":"Damaged Device","introHtml":"<p>Please use this to request to start a device repair.</p>","icon":10520,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[20],"key":""},{"id":"64","name":"Emergency","descriptionHtml":"","callToAction":"Emergency","introHtml":"<p>For Emergency Tech Help Only</p>","icon":10521,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[11],"key":""},{"id":"135","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[21],"key":""},{"id":"58","name":"New Employee","descriptionHtml":"","callToAction":"New Employee","introHtml":"<p>Fill this out for new employee onboarding</p>","icon":10550,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[21],"key":""},{"id":"72","name":"New/Leaving Student","descriptionHtml":"","callToAction":"New/Leaving Student","introHtml":"","icon":10518,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[21],"key":""},{"id":"83","name":"Purchase Request","descriptionHtml":"","callToAction":"Purchase Request","introHtml":"","icon":10484,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[11],"key":""},{"id":"34","name":"Report an Outage","descriptionHtml":"<p>Please describe the affected services and location.</p>","callToAction":"Report an Outage","introHtml":"<p>Report an Outage</p>","icon":10508,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10508","groups":[11],"key":""},{"id":"57","name":"Request an Account","descriptionHtml":"<p>Please fill out this form to the best of your ability.</p>","callToAction":"Request an Account","introHtml":"<p>Use this form to request a software account.</p>","icon":10550,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[21],"key":""},{"id":"136","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need new software, raise a request here.</p>","icon":10547,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[62],"key":""},{"id":"73","name":"Software","descriptionHtml":"","callToAction":"Software","introHtml":"<p>Software Help Requests</p>","icon":10479,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[62],"key":""},{"id":"31","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Report a Problem</p>","icon":10540,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[11],"key":""},{"id":"33","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://nfvcsd.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":11,"name":"General"},{"id":21,"name":"Accounts"},{"id":20,"name":"Hardware"},{"id":62,"name":"Software"}],"orderMapping":{"11":[101,83,64,34,32,31],"20":[100,56],"62":[73,136],"21":[135,58,57,72]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"661cca45-375a-32df-b011-0fac14f07d09","appLinkName":"System Confluence","appLinkUrl":"https://nfvcsd.atlassian.net/wiki","spaceKey":"TECH1","spaceName":"Technology","spaceUrl":"https://nfvcsd.atlassian.net/wiki/spaces/TECH1","isServer":false},"labels":[],"projectKey":"TECH","serviceDeskId":3,"kbLinkDomainURLs":["https://nfvcsd.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TECH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxMDFkMDcxNS0zMzAwLTRiNjItYjZkYy00MzlkMjZmODk1YzQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMyODAxNDEsIm5iZiI6MTc3MzI3ODk0MSwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.7wNWpAmAlL9bQte8hUEfe6hBVMrTpWH7opH_S6fKjFY","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"101d0715-3300-4b62-b6dc-439d26f895c4","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"1aeba7ce-abbf-4209-817b-a8400279ed56","name":"Password Change","description":"Articles on changing your password","categoryUrl":"https://nfvcsd.atlassian.net/servicedesk/customer/portal/3/topic/1aeba7ce-abbf-4209-817b-a8400279ed56","createdAt":"1631194314444"},{"id":"6d714d2d-099d-4793-a59c-a34e871d12fb","name":"Printing","categoryUrl":"https://nfvcsd.atlassian.net/servicedesk/customer/portal/3/topic/6d714d2d-099d-4793-a59c-a34e871d12fb","createdAt":"1633968258770"},{"id":"4b3fa4b7-24c4-4b13-867d-eb42c7d03543","name":"Infinite Campus","categoryUrl":"https://nfvcsd.atlassian.net/servicedesk/customer/portal/3/topic/4b3fa4b7-24c4-4b13-867d-eb42c7d03543","lastUpdated":"1726239063439","createdAt":"1726238974590"},{"id":"f0597453-13c1-409f-b438-b3e5c2b6fdd0","name":"macOS","categoryUrl":"https://nfvcsd.atlassian.net/servicedesk/customer/portal/3/topic/f0597453-13c1-409f-b438-b3e5c2b6fdd0","lastUpdated":"1726239155888","createdAt":"1726239075679"},{"id":"b06fb15a-b662-4271-a1cd-b648edbb6942","name":"iPadOS","categoryUrl":"https://nfvcsd.atlassian.net/servicedesk/customer/portal/3/topic/b06fb15a-b662-4271-a1cd-b648edbb6942","lastUpdated":"1726239217328","createdAt":"1726239207189"},{"id":"34ff0ea6-9a66-454c-ab71-7dd713226d0d","name":"Google","categoryUrl":"https://nfvcsd.atlassian.net/servicedesk/customer/portal/3/topic/34ff0ea6-9a66-454c-ab71-7dd713226d0d","lastUpdated":"1726239236232","createdAt":"1726239224537"}]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://nfvcsd.atlassian.net/wiki","kbLinkDomainURLs":["https://nfvcsd.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}